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Work Proud - March 2023


Congratulations to Brian Cracchiolo, our March 2023 WORK PROUD recipient!

We are thrilled to extend our heartfelt congratulations to Brian Cracchiolo, an exceptional Maintenance Technician at Mallard Lakes, as the recipient of the prestigious March Work Proud award. Brian's unwavering dedication, profound knowledge, exceptional teamwork, and embodiment of our core values have made him an invaluable asset to our team and the community we serve.

The Key to Success: Knowledge, Experience, and Teamwork: When asked about the key to his success, Brian attributes it to his extensive experience and the confidence that comes with it. His years in the field have equipped him with invaluable knowledge, allowing him to approach any task with expertise and assurance. As Brian steps into an apartment, he carries with him the confidence that he can resolve any issue, providing peace of mind to both residents and himself. Furthermore, Brian emphasizes the importance of teamwork, highlighting how the support and collaboration among team members have played a significant role in his achievements.

Testimonials Speak Volumes: Let us take a moment to reflect on the profound impact Brian has made, as expressed through the heartfelt words of his colleagues and team members:

Jacque Keller, Regional Manager, commends Brian's exceptional character and commitment to helping others: "Brian is just a stand-up guy all around. He helps anyone in a pinch and would give the shirt off his back to anyone in need. He's been a steady force for Mallard and helps our team and property to shine. He jumps to other sites to offer support when needed. He has the best stories and loves to connect with residents and team members! We are so happy to have him on the team!"

Another nominator highlights Brian's unwavering dedication and positive influence: "Brian comes to work daily with a smile and a go-get-it attitude. Brian is always willing to lend a helping hand; it is a lot easier to get through a challenging situation with Brian around. He inspires me to get the job done no matter what it is or how difficult it can be. He is an all-around great person."

Britanie Anderson, Property Manager at Mallard Lakes, expresses her admiration for Brian's work ethic and character: "I have had the pleasure of knowing Brian for quite some time now. I was the manager of a property he was on the on-call rotation with last year, and this year I get to be his direct property manager. I am so lucky to have Brian on my team here at Mallard. He is such a hard worker, and he is hilarious too! He is so friendly to everyone. When he walks past, he says 'Hi,' whether he knows you or not. He is always sure to complete his work and does it with pride. He is so great at building relationships with his residents as well. He takes time to get to know people."

Embodying Ownership as a Core Value: When asked about the core value that represents him best, Brian confidently points to Ownership. He takes tremendous pride in himself and his work, ensuring that every task is completed meticulously and efficiently. Brian strives to leave his mark on every project, envisioning his name in flashing lights to symbolize the exceptional quality he delivers. His commitment has led to personal requests from clients who appreciate not only his work but also his exceptional personality.

Favorite TV Show: The Curse of Oak Island: In his leisure time, Brian finds himself captivated by the TV show "The Curse of Oak Island." The show chronicles the journey of two brothers who own an island in Canada, believed to be the location of a buried treasure. Brian eagerly supports their quest, following their progress as they utilize advanced technology and undertake daring expeditions in their pursuit of the long-hidden treasure.

Proudest Moment: Gaining Confidence through Problem-Solving: Reflecting on his proudest moment since joining PLK, Brian recalls a time when he had limited knowledge about HVAC systems. Despite the challenge, he took the initiative to learn and apply his newfound understanding. Brian successfully diagnosed a problem during an on-call duty over the holidays, ordered the necessary part, and fixed the issue independently. Witnessing the machine operating flawlessly thereafter filled him with immense pride and bolstered his confidence. This achievement serves as a reminder of his capabilities and drives him to continue exceeding expectations.

Conclusion: Brian Cracchiolo exemplifies the epitome of professionalism, expertise, and dedication to our core values. His vast knowledge, confidence, and commitment to teamwork have earned him well-deserved recognition as our March Work Proud recipient. We extend our warmest congratulations to Brian for his remarkable achievements and express our gratitude for his invaluable contributions to the Mallard Lakes community. May his exceptional work ethic and unwavering commitment inspire us all to reach new heights of excellence.